At Pranite Essentials, we are committed to providing our customers with high-quality products. Due to the nature of our items, all sales are final. We do not accept returns, process exchanges, or issue refunds once an order has been placed and shipped.
Damaged, Defective, or Incorrect Items
The only exception to our policy is if your order arrives damaged, defective, or if you receive the wrong item. We want to make it right!
If you experience an issue with your delivery, please contact us within 7 days of receiving your order.
To report an issue, please email us at connect@praniteessentials.com and include:
- Your order number
- Clear photos of the damaged/defective product and the packaging
Upon reviewing your claim, we will work quickly to provide a replacement for the affected item.